| Frequently Asked Questions |
Please click a question below to view the relevant information.
Please do not phone the school for support; it is very difficult to confirm details over the phone.
If we feel as though it is necessary, we will phone you to support.
Changed Details:
If we have changed any of your details, it may take to the end of the afternoon to take effect.
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Which fields must match with our database?
Students Date Of Birth
Students Preffered Name
Parent first and last name
School Cloud wil check with our database for these details; if they don't match you will be unable to login.
If you have double checked everything and it still sin't working; please email the school with the details you are currently trying to login with, both yours and the child's, so that we can check them against our system.
Students Preffered Name:
If you requested for your child to be know as another name on our system this will count as a 'Preffered Name'.Parent first and last name:
School Cloud wil check with our database for these details; if they don't match you will be unable to login; please email the school with the details you are currently trying to login with, both yours and the child's so that we can check them against our system. - How do I book an appointment?
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I can only book an appointment for one of my children?
Please email the school and provide these details:
• Your name
• Relation to the child e.g. Mum/Dad
• The name of the child that you can see
• The name of the child you can't seeWe will get back to you as soon as possible.
- How do I invite another guardian to the appointment?
Click here to read how to invite another guardian to join your appointments
- What do I do on the day?
On the day of the video appointments (or before, if you want to test your camera and microphone) login to Parents Evening at the usual web address, or click the login link from the bottom of the email confirmation you received when you booked your appointment.
Once logged in you will see a notice that you have upcoming video appointments and under this the details of the event, along with a Join Video Appointments button.
Press the button to join your appointment on the day - or to test your camera/microphone at any time. - What are the Recommended Settings?
In order to make video calls you need to have as a minimum:
- a device with a microphone and speaker/headphones
- a compatible up-to-date web browser:
iPhone/iPad: Safari
Note: there is a known issue joining video calls using iOS 14.2. Please upgrade any iOS 14.2 devices to iOS 14.3, or use an alternate device.
Android: Chrome or Firefox
Windows: Chrome, Firefox or Microsoft Edge (Chromium - download here)
Mac: Safari, Chrome or Firefox
Linux: Chrome or Firefox
We also recommend:
- Using your smartphone for video appointments. If you don't have a smartphone with a front-facing camera, use a laptop or computer with a webcam.
- Using a headset (or earphones with a microphone) to reduce echo.
- My Microphone/Camera isn't working
- None of the above worked, what do I do now?
For more support visit Parent Clouds Support page and see if they have an article that might help you:
If you're still having issues?
Please send us an email with the details you are trying to login with, or details of the issue you are having to:
office@southville.hounslow.sch.ukPlease be patient, we will try and get back to you as soon as possible.