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ParentMail

ParentMail's Website

Communicating with parents is an important part of what we do, making sure you get the correct information about school news, activities and things that really matter is something we care about. 

This is why we use ParentMail, with ParentMail you can:

  • Use a free mobile app on Android and iOS to pick up school messages instantly.
  • Have an account simply for school messages (away from your busy email inbox!)
  • Connect to other schools, nurseries or clubs that use ParentMail.
  • Highlight important messages or archive old messages to make life easier.

Registering with ParentMail is very easy! You should have been sent either an email and/or text message from ParentMail, when you receive this please just follow the instructions in the message.

ParentMail is registered with the Information Commissioner and guarantees that all information you provide will be kept private and will not be passed on to any other organisation.

Once registered, if you have an Android or Apple smartphone, we would highly recommend you download the ParentMail App for the best user experience. To do this, simply search for “ParentMail” in your App store.

 

If you need any additional information or assistance, please visit the help site: www.parentmail.co.uk/help/parenthelp/  or if you have not received any contact from ParentMail please contact us.

We recommend parents download the free ParentMail App onto their smart phones. Doing this means you won’t need to search through busy inboxes for schools messages or have to remember login details.

Frequently Asked Questions

Please click a question below to view the relevant information:

  • I have not received a link to register, can you send me one?

    Please check the junk and spam folders in your email account. If you can’t find your link, contact us to check we have the correct contact details for you and we will try and re-send it. 

  • When I try to register I get a message stating that I have no connections; what does this mean?

    This means that your parent account is not connected to your child/ren. Please contact us and let us know, we may need to update your details.

  • I have forgotten my login/password, can you reset my account?

    Your login is the email address to which you receive ParentMail messages. If you can’t remember your password, visit pmx.parentmail.co.uk and click ‘Forgotten your Password?’ to set a new one.

  • When I click my registration link, I am told the link has expired, can you send me a new one?

    You are receiving this message because you have already registered. All you need to do is go to pmx.parentmail.co.uk or download the free parent App and login with the email address and password you created during registration.

  • I was only asked to register for one child, what about my other children?

    When registering on ParentMail, you will only be asked to confirm one child’s details but this will connect you to all. If you are not receiving messages relating to other children, contact us so that we can check that you are connected to all your children.

  • When I try to log in, I receive a message that my email address is not the primary email address, why is this?

    Please make sure you are logging in to the correct version of ParentMail: pmx.parentmail.co.uk.
    Can we also recommend you download the free mobile app; with this you won’t need to login to access your account.

Southville Primary School | Hosted by New Era Education | DB Primary | DB Learning Library

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